| FitnessMuse |
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Frequently Asked Questions
HOW DO I REGISTER FOR A CLASS?
There are two ways to register for my classes:
If paying by credit card:
Current students: Go to My Classes, click on the blue "Purchase A Pass Online" button, select the desired class pass from the drop-down menu, and follow the prompts from there. If you are registering for multiple classes, you will need to repeat this process for each class pass. My online registration system, powered by Punchpass, will send you confirmation by email. You will receive the class Zoom links via my Punchpass system as well.
New students: You will need to set up an account (it's fast and easy!) and sign the waiver of liability before purchasing a class pass. Go to My Classes, click on the green "Create Account" button, follow the instructions for creating an account. Once logged in, click on the blue "Purchase A Pass Online" button, select the desired class pass from the drop-down menu, and follow the prompts from there.
If paying via check, PayPal, Venmo, or Zelle: Email me directly with the name of the class(es) you would like to sign up for and the payment method you will be using and I will contact you promptly with instructions. Please note: If you are a new student, you will need to first sign the waiver of liability. Get in touch and I'll walk you through the process -- it's fast and easy!
WHAT IS PUNCHPASS?
Punchpass is the online customer management system I am using to schedule classes, register participants, send out Zoom links, and maintain a digital library for participants to access. When you register for a class -- whether by credit card or other payment method -- you are added to my Punchpass system.
WHY AM I RECEIVING EMAILS THAT HAVE "PUNCHPASS" IN THE SENDER NAME?
Punchpass sends automated email "Reservation Reminders" to every registered student about 48 hours before each class and again about 20 minutes before each class. These reminders contain the Zoom link, ID, and password for your class. The sender name is "FitnessMuse" and the subject line is “Reservation Reminder”. Please don't mark these messages as spam or junk! If you feel like you are getting too many emails, I recommend setting up a folder in your inbox so the Punchpass reminders stay out of your inbox but are accessible if you need them. I also use the Punchpass email system to keep students informed about upcoming classes and important announcements.
Your email serve may occasionally send these messages into spam or junk or simply not deliver them at all. To ensure this does not happen, please move any Punchpass messages that go to your spam folder into your inbox and label the messages as "not junk". Next, add the following addresses to your saved contacts:
booking@punchpass.com
hello@punchpass.com
CREATING A FITNESSMUSE PUNCHPASS ACCOUNT
Punchpass has several great features you can access while you are signed up for my classes. You must first create an account in order to access these features. If you registered for class by credit card, you set up an account as part of the payment process.
Note: You are not required to have an account to access the live classes for which you are registered. You only need an account if you are going to pay for classes by credit card and/or you would like to access the following features.
To create an account, go to fitnessmuse.punchpass.com. It is a quick, 2-step process.
ACCESSING THE FITNESSMUSE CONTENT LIBRARY
I have a growing collection of class recordings and other digital content stored in the FitnessMuse Content Library. Your class pass or digital pass grants you free 24/7 access to the Content Library for your class for the duration of each 8-week series:
1) Go to fitnessmuse.com
2) Click on the blue "Sign In" button.
3) VERY IMPORTANT: Sign in using the same email address at which you receive Punchpass class reminders and the same password you created when you set up your login. If you have forgotten your password, no worries, you have the option to reset it. Just make sure you continue to use the same email address because that is how you are recognized in the system. Do not use the "Sign in with Google" option unless your gmail address is the same email address at which you receive Punchpass class reminders.
4) Once you are signed in, select "Content Library" in the blue menu bar if you are using a computer. If you are using a mobile device, click on the three horizontal lines in the upper righthand corner of your screen. Click on "content library" in the menu.
5) When you select "Content Library", you should see the videos available to you, depending on which class pass(es) you have. Select a video, and hit the Play arrow, just like a YouTube video. You can watch the videos anytime, and as many times as you like. Your access to the Content Library expires at the end of the paid series and renews when you re-register for the next series.
RETRIEVING THE ZOOM LINKS FOR YOUR CLASSES
Once the class series begins, you should be receiving regular, automated “Reservation Reminders” from Punchpass that contain the Zoom link for your class(es). Sometimes these emails get lost in your inbox or end up in spam or junk mail (please see “Automated Reservation Reminders” above to find out how to avoid this).
Here is another way to find the Zoom links for your classes:
1) Go to fitnessmuse.com
2) Click on the blue "Sign In" button.
3) Sign in using the same email address at which you receive Punchpass class reminders and the same password you created when you set up your login. If you have forgotten your password, no worries, you have the option to reset it. Just make sure you continue to use the same email address because that is how you are recognized in the system. Do not use the "Sign in with Google" option unless your gmail address is the same email address at which you receive Punchpass class reminders.
4) Once you are signed in, select "My Reservations" in the blue menu bar if you are using a computer. If you are using a mobile device click on the three horizontal lines in the upper righthand corner of your screen. Click on "My Reservations" in the menu.
5) When you select "My Reservations", you should see a list of your upcoming classes. The Zoom link, meeting ID and password will be posted here approximately 24 hours before each class starts. You can also click on “Add to my Calendar” to add the class information to your calendar.
ADDING ONE-TOUCH ACCESS TO YOUR FITNESSMUSE PUNCHPASS ACCOUNT LOGIN PAGE
One-touch access on your mobile device lets you login quickly and find your Zoom link, view the class schedule, register for classes, and access the content library:
1) Open a browser on your phone or tablet. Go to fitnessmuse.punchpass.com.
2) I recommend checking the “Remember Me” option first, then log in.
3) On iPhones/iPads, click the little box with the arrow coming out of it at the bottom of the screen. On Android phones click the three vertical dots in the upper right corner.
4) Choose “Add to Home Screen”
There are two ways to register for my classes:
If paying by credit card:
Current students: Go to My Classes, click on the blue "Purchase A Pass Online" button, select the desired class pass from the drop-down menu, and follow the prompts from there. If you are registering for multiple classes, you will need to repeat this process for each class pass. My online registration system, powered by Punchpass, will send you confirmation by email. You will receive the class Zoom links via my Punchpass system as well.
New students: You will need to set up an account (it's fast and easy!) and sign the waiver of liability before purchasing a class pass. Go to My Classes, click on the green "Create Account" button, follow the instructions for creating an account. Once logged in, click on the blue "Purchase A Pass Online" button, select the desired class pass from the drop-down menu, and follow the prompts from there.
If paying via check, PayPal, Venmo, or Zelle: Email me directly with the name of the class(es) you would like to sign up for and the payment method you will be using and I will contact you promptly with instructions. Please note: If you are a new student, you will need to first sign the waiver of liability. Get in touch and I'll walk you through the process -- it's fast and easy!
WHAT IS PUNCHPASS?
Punchpass is the online customer management system I am using to schedule classes, register participants, send out Zoom links, and maintain a digital library for participants to access. When you register for a class -- whether by credit card or other payment method -- you are added to my Punchpass system.
WHY AM I RECEIVING EMAILS THAT HAVE "PUNCHPASS" IN THE SENDER NAME?
Punchpass sends automated email "Reservation Reminders" to every registered student about 48 hours before each class and again about 20 minutes before each class. These reminders contain the Zoom link, ID, and password for your class. The sender name is "FitnessMuse" and the subject line is “Reservation Reminder”. Please don't mark these messages as spam or junk! If you feel like you are getting too many emails, I recommend setting up a folder in your inbox so the Punchpass reminders stay out of your inbox but are accessible if you need them. I also use the Punchpass email system to keep students informed about upcoming classes and important announcements.
Your email serve may occasionally send these messages into spam or junk or simply not deliver them at all. To ensure this does not happen, please move any Punchpass messages that go to your spam folder into your inbox and label the messages as "not junk". Next, add the following addresses to your saved contacts:
booking@punchpass.com
hello@punchpass.com
CREATING A FITNESSMUSE PUNCHPASS ACCOUNT
Punchpass has several great features you can access while you are signed up for my classes. You must first create an account in order to access these features. If you registered for class by credit card, you set up an account as part of the payment process.
Note: You are not required to have an account to access the live classes for which you are registered. You only need an account if you are going to pay for classes by credit card and/or you would like to access the following features.
To create an account, go to fitnessmuse.punchpass.com. It is a quick, 2-step process.
ACCESSING THE FITNESSMUSE CONTENT LIBRARY
I have a growing collection of class recordings and other digital content stored in the FitnessMuse Content Library. Your class pass or digital pass grants you free 24/7 access to the Content Library for your class for the duration of each 8-week series:
1) Go to fitnessmuse.com
2) Click on the blue "Sign In" button.
3) VERY IMPORTANT: Sign in using the same email address at which you receive Punchpass class reminders and the same password you created when you set up your login. If you have forgotten your password, no worries, you have the option to reset it. Just make sure you continue to use the same email address because that is how you are recognized in the system. Do not use the "Sign in with Google" option unless your gmail address is the same email address at which you receive Punchpass class reminders.
4) Once you are signed in, select "Content Library" in the blue menu bar if you are using a computer. If you are using a mobile device, click on the three horizontal lines in the upper righthand corner of your screen. Click on "content library" in the menu.
5) When you select "Content Library", you should see the videos available to you, depending on which class pass(es) you have. Select a video, and hit the Play arrow, just like a YouTube video. You can watch the videos anytime, and as many times as you like. Your access to the Content Library expires at the end of the paid series and renews when you re-register for the next series.
RETRIEVING THE ZOOM LINKS FOR YOUR CLASSES
Once the class series begins, you should be receiving regular, automated “Reservation Reminders” from Punchpass that contain the Zoom link for your class(es). Sometimes these emails get lost in your inbox or end up in spam or junk mail (please see “Automated Reservation Reminders” above to find out how to avoid this).
Here is another way to find the Zoom links for your classes:
1) Go to fitnessmuse.com
2) Click on the blue "Sign In" button.
3) Sign in using the same email address at which you receive Punchpass class reminders and the same password you created when you set up your login. If you have forgotten your password, no worries, you have the option to reset it. Just make sure you continue to use the same email address because that is how you are recognized in the system. Do not use the "Sign in with Google" option unless your gmail address is the same email address at which you receive Punchpass class reminders.
4) Once you are signed in, select "My Reservations" in the blue menu bar if you are using a computer. If you are using a mobile device click on the three horizontal lines in the upper righthand corner of your screen. Click on "My Reservations" in the menu.
5) When you select "My Reservations", you should see a list of your upcoming classes. The Zoom link, meeting ID and password will be posted here approximately 24 hours before each class starts. You can also click on “Add to my Calendar” to add the class information to your calendar.
ADDING ONE-TOUCH ACCESS TO YOUR FITNESSMUSE PUNCHPASS ACCOUNT LOGIN PAGE
One-touch access on your mobile device lets you login quickly and find your Zoom link, view the class schedule, register for classes, and access the content library:
1) Open a browser on your phone or tablet. Go to fitnessmuse.punchpass.com.
2) I recommend checking the “Remember Me” option first, then log in.
3) On iPhones/iPads, click the little box with the arrow coming out of it at the bottom of the screen. On Android phones click the three vertical dots in the upper right corner.
4) Choose “Add to Home Screen”
